Refund Policy

At THE GRAY LAW, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not fully satisfied, our refund policy is as follows:

Eligibility for Refunds

Items must be returned within 10 days of delivery.
Products must be unused, unwashed, and in their original condition with all tags and packaging intact.
Refunds are not applicable to final sale or customized items.

How to Request a Refund

Contact our customer support team at thegraylaw01@gmail.com with your order details.
Provide proof of purchase and reasons for the return.
We will issue a Return Authorization Number (RAN) and instructions for shipping the item back to us.

Refund Process

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days, and the amount will be credited back to your original payment method.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Shipping fees are non-refundable.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including shipping costs.

Exchanges
We offer exchanges for items of the same value, subject to availability. Please follow the refund process to initiate an exchange.

Contact Us
For further assistance, please reach out to us at thegraylaw01@gmail.com or call us 9773706353